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The box you see on this page is what is called a "Captcha" anti-spam device. By asking you to type in what you see in the box, it helps weed out spammers who use computer programs to automate the sending of spam through web forms like this one.
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It also helps the City answer your emails more efficiently by eliminating some of the spam that comes through the City's servers everyday.
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This particular "Captcha" device also offers alternate methods of input for non-sighted visitors. It is also part of a project that is helping to digitize books by use of this form and other around the world. For more information about this project, visit reCaptcha.net (opens in a new window).